Events

Overview

The events page displays all events in chronological order, with the most recent event at the top. It is possible to navigate to older events using the page selector next to the text indicating the timestamp of the oldest event on the current page.

The columns display:

• Time. Expressed in the timezone of the current organization
• Type. For example, access granted, access denied, alert,...
• Method. What credential was used in an access event
• Door
• User
• Device
• Controller

It is possible to filter the list by using either the dropdown menus or by entering text in the text fields.

Note that not all events have values for all the columns. For example, a controller offline event does not have method, user, device, or door.

Event types

Access granted

Access granted means that the door was successfully and temporarily unlocked so that someone could enter. The access time (the amount of time that the door should be unlocked during an access granted event) can be set for the individual door.

Access denied

A grant access request can be denied for a variety of reasons depending on the credential used and how the access rules have been set up. Here are the reasons displayed in the events list with a short explanation:

• Device lacks user. The device was recognized by the system, but it is not linked to a user and therefore has no access rights.
• User lacks authorization. The device is linked to a user, but the user is not included in a role which has access to this door at the relevant time.
• Authorization lacks policy.