Telcred Home

Overview

Telcred Home is a mobile app developed especially for apartment owners in residential buildings which have been equipped with an access control solution from Telcred. The app allows apartment owners to:

• Remote open doors
• Unlock doors for a longer period and then return them to locked
• View events, including all events for their own door
• Manage their keyfobs (block/unblock and set privileges)

Installing and registering the app

When starting the app for the first time, after download and installation, it will ask for a registration code. This code is retrieved by entering the apartment owner's email address, which has to have been pre-registered for the corresponding Officer in the Organization representing the apartment. The officer has to have the Administrator capacity (Organizations, Officers, and Capacities are described in the section on delegation).

After receiving the registration code in an email, simply copy and paste it into the app. This only has to be done once. The app creates a strong password which is stored encrypted on the phone and used for all subsequent logins.

Entering a mobile phone number is optional, but necessary for requesting a new registration code, e.g. after switching to a new mobile phone.

Viewing lock status and setting favorites

The app opens to display a list of available doors. A filled and closed purple lock next to the door name indicates that the door is locked, while an unfilled and open lock indicates that the door is unlocked. If it is not possible to know the lock status, e.g. due to the door's controller being offline, a cloud symbol is displayed and the door name is grayed out.

The door list is sorted alphabetically. It is possible to set one or more doors as favorites, which will make them display at the top of the list. To set a door as favorite, push it for a few seconds and then drag it to the top of the list until a thin orange line is displayed underneath. It is possible to add several doors to favorites this way.

To remove a door from favorites, push and drag it down to the main list (under the orange line) and then just release it.

Opening and unlocking doors

From the door list it is possible to both grand access to a door and to set it to unlocked.

To grant access, e.g. to let somebody in, swipe the door name to the right to display the green Access symbol and then push it. The door will unlock for a predetermined number of seconds before relocking.

If you instead swipe the door name to the left, a purple field with Set unlocked is displayed. Pushing this will set the door to be unlocked until it is manually returned to Locked mode, which is done the same way as unlocking it.