Commands

Overview

A command is defined as a set of one or more predefined actions that can either be performed by an administrator or as a result of a predefined trigger event. Commands and triggers are found under the Configuration section in the main menu.

Some use cases for commands and triggers include:

• Perform an action simultaneously on a number of doors, a door group, or a combination (e.g. block all doors in a section of the building to achieve a "lockdown").
• Interact with an external system (e.g. arm or disarm an intrusion detection system)
• Allow end users to perform an action normally only available to administrators (e.g. unlock a door or return it to schedule)

Commands

When creating a new command, you need to give it a name and define which type it is:

• Door action. Performs an action on one or more doors. The actions available are the same that the administrator can perform from the door detail page.
• External. Will make an http request to an external system. It is possible to specify the URL, http method and body.
• Compound. Includes commands already defined, which can be either door action or external. This allows the administrator to create a command which both affects doors and can interact with an external system (e.g. block all doors in one building and make an http request to an alarm center).

It is possible to perform (or "run") the command straight from its detail page:

Triggers

Setting up a trigger

Triggers are a way to start one or more commands from an access control reader. To define a trigger, it is necessary to give it a name and specify which command(s) it should start.

Both user defined commands and native door actions are available. The latter will be applied only to the door where the trigger is activated.

The next step is to define how to activate the trigger. Trigger PIN codes always start with a * followed by one or more digits. It is recommended to use the same number of digits as for normal user PIN codes.

If no credential is specified, anyone can activate the trigger. To avoid this, specify an authentication credential (card or PIN) and which role(s) that should have access to the trigger. Note that in this context, the PIN is the user's PIN, which has nothing to do with the trigger PIN.

Finally, it is possible to define restrictions on the trigger:

• When it can be entered (schedule)
• On which doors it can be entered (doors and/or door groups)

Using a trigger on a reader

As all readers behave a bit differently, there is not one way to describe exactly what using a trigger on any particular reader will look like. However, the general process will look like this:

No authentication credential required

1. Enter the trigger PIN (e.g. *111).
2. Wait for a blinking "success indicator" (will blink for approx two seconds). The success indicator indicates that the command completed successfully, and will look different on different readers. If the success indicator is not displayed, the command failed to complete all of its actions.

Authentication credential required

1. Enter the trigger PIN (e.g. *111).
2. Wait for the reader to start blinking (can take a few seconds). This means that the reader has been temporarily blocked and is ready to receive the authentication credential (i.e. card or personal PIN) without granting access.
3. Wait for a blinking "success indicator" (will blink for approx two seconds). The success indicator indicates that the command completed successfully, and will look different on different readers. If the success indicator is not displayed, the command failed to complete all of its actions.